Shipping Policy

Last Updated: September 2026

At INDIC, we take care to ensure that every order is checked, securely packed, and prepared for dispatch. The information below outlines our standard processing and delivery timelines.

1. Order Processing

Standard in-stock orders are typically processed and dispatched within 2–4 working days after the order has been successfully placed and payment confirmed.

Orders are processed on working days. Processing times may be extended during festive periods, public holidays, promotional events, or periods of high order volume.

Once your order has been dispatched, you will receive tracking information on your registered email address and/or mobile number, where available.

2. Standard Delivery

After dispatch, estimated delivery timelines are:

Major metros: approximately 5–8 working days
Tier 2, remote, and extended-service locations: delivery may take longer depending on courier accessibility and location.

These timelines begin from the date of dispatch, not from the date the order is placed.

Delivery timelines are estimates and may vary depending on your location and courier operations.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the order value, quantity, package size, delivery location, and shipping method.

Any free-shipping offers or promotional shipping rates will be subject to the terms communicated at the time of purchase.

4. Bulk & Larger Quantity Orders

Larger quantity and bulk orders may be made to order.

Each piece is precision-made from solid wood and finished to our specifications. Production and delivery timelines will therefore depend on the product, quantity, finish, and order requirements.

The estimated timeline for a bulk or made-to-order purchase will be confirmed at the time of order.

If you are planning a larger order for a residential, commercial, hospitality, or other project, please contact us at helloindicdesign@gmail.com before placing your order so that we can assist with quantities, availability, and timelines.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared with you by email and/or SMS, where available.

Please allow some time after dispatch for the courier partner's tracking system to update.

If you have not received tracking information after your order has been dispatched, please contact us at helloindicdesign@gmail.com.

6. Delivery Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances outside our reasonable control, including:

• Courier or logistics delays
• Weather conditions
• Public holidays
• Festive-season volumes
• Remote or limited-service locations
• Transportation disruptions
• Government restrictions
• Other unforeseen circumstances

INDIC cannot guarantee an exact delivery date once an order has been handed over to the courier partner. However, if your shipment is significantly delayed, please contact us and we will assist in following up with the courier partner.

7. Delivery Address

Please ensure that your name, complete delivery address, PIN code, email address, and contact number are entered correctly when placing your order.

If you notice an error in your shipping details, please contact us at helloindicdesign@gmail.com as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been dispatched. Once an order has been shipped, we may not be able to modify or redirect the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address provided at checkout may be payable by the customer.

8. Delivery Attempts & Undelivered Orders

Please ensure that someone is available to receive the shipment at the delivery address.

Courier partners may contact you by phone or SMS to coordinate delivery.

If delivery cannot be completed due to an incorrect address, unavailable recipient, refusal to accept the shipment, or repeated unsuccessful delivery attempts, the package may be returned to us.

If you would like the order to be shipped again, additional shipping charges may apply.

9. Receiving Your Order

We recommend inspecting the outer packaging and products promptly after delivery.

If the package appears visibly damaged or tampered with, please photograph the packaging before opening it wherever possible.

If you receive a product that is damaged, defective, or different from what you ordered, please notify us at helloindicdesign@gmail.com within 72 hours of delivery, along with:

• Your order number
• A brief description of the issue
• Clear photographs of the product
• Photographs of the outer and inner packaging, where relevant

Approved damaged, defective, or incorrectly supplied products will be handled in accordance with our Returns & Refunds Policy.

10. Missing Items

If an item, screw, fitting, or other component from your order is missing, please contact us at helloindicdesign@gmail.com within 72 hours of delivery.

Please include your order number, details of the missing item, and photographs of the products and packaging where applicable.

Once verified, we will assist you with the appropriate resolution.

11. Split Shipments

For orders containing multiple products, your order may occasionally be dispatched in more than one shipment depending on product availability, order quantity, or logistics requirements.

Where applicable, separate tracking information may be provided for each shipment.

12. Cancellations Before Dispatch

Orders may be cancelled before dispatch by contacting us at helloindicdesign@gmail.com.

Once an order has been dispatched, it cannot be cancelled and will be subject to our applicable Returns & Refunds Policy.

Made-to-order, customized, special-order, or bulk products may not be cancelled once production has commenced.

13. Returns & Exchange Shipping

Eligible products may be exchanged within 30 days of delivery, in accordance with our Returns & Refunds Policy.

For exchanges requested due to a change in size, finish, design, or other customer preference, applicable return and re-shipping charges will be borne by the customer.

For an approved damaged, defective, or incorrectly supplied product, INDIC will bear the applicable return and replacement shipping costs.

Please do not send any product back without first receiving return authorization and instructions from us.

14. International Shipping

At present, orders placed through our website are intended for delivery within India, unless otherwise specifically stated.

For international or project enquiries, please contact us at helloindicdesign@gmail.com before placing an order.

15. Contact Us

For questions regarding your order, shipment, or delivery, please contact:

INDIC
Email: helloindicdesign@gmail.com
Customer Support: Monday – Saturday | 10:00 AM – 6:00 PM

Messages received outside our support hours will be responded to on the next workin