Refund policy

 

Return, Exchange & Refund Policy

At INDIC, every product is carefully selected, finished, and checked before it is dispatched. We hope you love what you receive. If something isn’t right, we’re here to help.

Please review the policy below before requesting an exchange, replacement, or refund.

 

30-Day Exchange Promise

Eligible products may be exchanged within 30 days of receiving your order.

You may request an exchange if you would like a different size, finish, or design, subject to product availability.

To be eligible for an exchange, the product must:

  • Be unused and uninstalled
  • Be in its original condition and packaging
  • Include all screws, fittings, accessories, and components supplied with it
  • Be free from scratches, installation marks, damage, modification, or signs of use

Products that do not meet these conditions may not be eligible for exchange.

How to Request an Exchange - Please email us at helloindicdesign@gmail.com within 30 days of receiving your order.

Please include your:

  • Order number
  • Product name and quantity
  • Reason for exchange
  • Preferred replacement product, size, or finish
  • Photographs of the product and packaging

Once your request has been reviewed and approved, we will share the return instructions.

Please do not send products back without prior approval from our team.

 

 Exchange Shipping & Price Differences

For exchanges due to a change in size, finish, design, or other customer preference, the customer will be responsible for the return and re-shipping charges.

All exchanges are subject to product availability.

If the replacement product is priced higher, the price difference will need to be paid before the replacement is dispatched.

If the replacement product is priced lower, the difference will be issued as INDIC store credit, which may be used towards a future purchase.

Original shipping charges are non-refundable.

Returns & Refunds

We do not accept returns or provide refunds for change of mind, incorrect size or finish selected, or other customer-ordering errors.

If you are unsure about the correct size, finish, or quantity for your cabinetry, please contact us before placing your order. We’ll be happy to assist you.

Refunds are offered only where an eligible damaged, defective, or incorrectly supplied product cannot be replaced.

Damaged, Defective or Incorrect Products

If your order arrives damaged, has a manufacturing defect, or you receive an incorrect product, please notify us at helloindicdesign@gmail.com within 72 hours of delivery.

Please include your order number, a brief description of the issue, and clear photographs of the product and packaging.

Once the issue has been reviewed and approved, the product may be returned within 30 days of the original delivery date.

For approved claims, INDIC will arrange a replacement at no additional cost. If a replacement is unavailable, a full refund will be issued to the original payment method.

For damaged, defective, or incorrectly supplied products, INDIC will bear the applicable return and replacement shipping costs.

Natural Wood Variations

Our products are crafted from natural wood, making every piece inherently unique.

Variations in grain, colour, tone, texture, and natural markings are characteristic of real wood and are not considered defects.

We make every effort to maintain consistency within an order; however, exact grain and tonal matching cannot be guaranteed.

Products Not Eligible for Exchange

The following products are not eligible for exchange unless received damaged, defective, or incorrect:

  • Customized or personalized products
  • Made-to-order or special-order products
  • Bulk orders made specifically against an order
  • Clearance or final-sale products
  • Products that have been installed, used, altered, or modified
  • Products damaged due to improper installation, handling, misuse, or negligence

Any product-specific exclusions will be mentioned on the relevant product page.

Inspection & Approval

All returned products will be inspected once received.

An exchange, replacement, or refund will be processed only after confirming that the product meets the applicable eligibility requirements.

INDIC reserves the right to decline an exchange or replacement where the returned product does not meet the conditions outlined in this policy.

Cancellations

Orders may be cancelled before dispatch by contacting us at helloindicdesign@gmail.com.

Once an order has been dispatched, it cannot be cancelled. Eligible products may, however, be exchanged in accordance with our 30-Day Exchange Promise.

Customized, made-to-order, or special-order products cannot be cancelled once production has commenced.

Refunds

Where a refund has been approved, it will be processed to the original payment method within 7–10 business days.

Your bank or payment provider may require additional time for the amount to reflect in your account.