Privacy policy

Privacy Policy

Last Updated: September 2026

At INDIC (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, place an order, contact us, or otherwise interact with INDIC.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, subscribe to communications, or contact us, we may collect information including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • Products purchased or viewed
  • Account information, where applicable
  • Communications and enquiries sent to us
  • Marketing and communication preferences

Payment information is processed securely by our payment service providers. INDIC does not directly store your complete credit or debit card details.

When you browse our website, certain information may also be collected automatically, including your IP address, browser and device information, operating system, pages viewed, referral source, and information about how you interact with our website.

2. How We Use Your Information

We may use your personal information to:

  • Process, fulfil, and deliver your orders
  • Process payments and transactions
  • Provide order confirmations, shipping updates, and other transactional communications
  • Manage returns, exchanges, replacements, and refunds
  • Respond to questions and provide customer support
  • Maintain and improve our website, products, and services
  • Understand how customers use our website
  • Detect and prevent fraudulent or unauthorized activity
  • Maintain appropriate business and transaction records
  • Comply with applicable legal and regulatory requirements
  • Send marketing communications, new-product announcements, offers, or other updates where you have chosen to receive them or where otherwise permitted by applicable law

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our communications.

3. Payments

Payments made through our website are processed by authorized third-party payment service providers.

We do not directly store your complete credit or debit card details. Payment providers may collect and process information necessary to complete your transaction in accordance with their own privacy policies and security practices.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide and improve your browsing and shopping experience.

These technologies may help us:

  • Keep products in your shopping cart
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website functionality and performance
  • Measure the effectiveness of our marketing
  • Provide relevant content and advertising, where applicable

You may manage or disable cookies through your browser or available website privacy settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. Service Providers

We work with third-party service providers where necessary to operate our website and fulfil your orders. These may include:

  • E-commerce and website hosting platforms
  • Payment processors
  • Shipping and courier partners
  • Technology and IT service providers
  • Analytics providers
  • Email and communication services
  • Marketing and advertising platforms
  • Customer service tools

These service providers may process personal information as necessary to provide their services to us and may have their own privacy policies governing their handling of personal information.

Our online store is hosted through Shopify, which provides the e-commerce platform that enables us to sell our products and services online.

6. Sharing of Personal Information

INDIC does not sell or rent your personal information.

We may share relevant personal information with trusted third parties where reasonably necessary to:

  • Process payments
  • Fulfil and deliver your order
  • Operate and maintain our website
  • Provide customer support
  • Conduct analytics or marketing activities
  • Prevent fraud or protect our business
  • Comply with applicable laws, regulations, legal processes, or governmental requests

For example, your name, address, and contact number may be shared with our courier partner so that your order can be delivered to you.

We may also disclose information in connection with a business reorganization, merger, acquisition, or transfer of all or part of our business, subject to applicable law.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfil orders and provide customer service
  • Maintain transaction and business records
  • Resolve queries or disputes
  • Prevent fraud
  • Meet accounting, tax, legal, and regulatory requirements

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

We therefore encourage customers to use strong passwords and to keep their account and login information confidential.

9. Your Choices & Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of information where applicable
  • Withdraw consent where processing is based on your consent
  • Opt out of promotional communications
  • Raise questions or concerns regarding how your personal information is handled

Certain information may need to be retained even after a deletion request where required for legitimate business, tax, accounting, fraud-prevention, or legal purposes.

To submit a privacy-related request, please contact us at helloindicdesign@gmail.com.

10. Children's Privacy

Our website and products are intended for purchase by adults.

We do not knowingly collect personal information directly from children. If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take reasonable steps to address or delete that information as appropriate.

11. International Processing

Some of the technology and service providers we use may process or store information outside India.

Where personal information is processed in other jurisdictions, it may be subject to the laws of those jurisdictions. We take reasonable steps to work with reputable service providers and handle personal information in accordance with applicable requirements.

12. Third-Party Links

Our website may occasionally contain links to third-party websites or services.

INDIC is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technology, or applicable requirements.

The latest version will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically.

14. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

INDIC
Email: helloindicdesign@gmail.com
Customer Support: Monday – Saturday | 10:00 AM – 6:00 PM

We will make reasonable efforts to respond to privacy-related enquiries promptly.